Refund Policy
Effective Date: [7/4/2025]
1.Refund Eligibility
We strive to provide high-quality products/services to all of our customers. If you are not satisfied with your purchase, we offer a refund under the following conditions:
- The product is defective or damaged.
- The service was not delivered as described.
2. Refund Process
- To request a refund, you must contact us within [X] days of receiving the product or service.
- You will need to provide proof of purchase, such as your order number, receipt, or invoice.
- Refunds will be processed through the original payment method used for the transaction.
3. Non-Refundable Items
Certain items or services may be non-refundable, including:
- Custom-made or personalized products.
- Digital products or services that have already been delivered or downloaded.
4. Exchanges
If you prefer an exchange instead of a refund, please contact us, and we will do our best to accommodate your request.
5. Refund Timeline
Once your refund request is approved, it may take up to [X] business days for the refund to be processed and appear in your account, depending on your payment method.
6. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part.
7. Contact Us
For any refund inquiries, please reach out to our customer service team at [insert contact information].
